Viewing The Website In The Admin
When logging into the website admin, a more detailed explanation of what the exact website error is will be shown to help our support staff troubleshoots the issue. The following errors will only be shown to administrators who are logged into the website admin that is experiencing the error and will not be shown to normal website visitors.
Temporary Connection Issue
If there is a temporary connection issue connecting to the website due to a server being overloaded with traffic at that very moment, this message will be shown:
The web page will auto-refresh every 60 seconds until the issue is resolved, so in most cases, the issue will resolve itself within that time, so we recommend to let the page refresh until admin page is visible.
The database password is incorrect and needs to be reset:
If there is a connection issue with the website's database due to the password being changed or some other malfunctioning existing with the database, one of these two messages will appear:
Database Does Not Exist:
NOTE: The majority of the time these messages appear is when an administrator goes into Cpanel and makes updates to the databases. In this case, Please contact Support to get assistance.
For additional assistance:
Email support@brilliantdirectories.com or create a ticket Inside Your Account Dashboard.
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