Viewing The Website From The Website URL / DOMAIN:
Error connecting to the cloud:
When the website experiences a error, the error screen that looks like this:
Normally, if a server is having a connection issue or is temporarily receiving a lot of traffic, the website visitors might see this message. In this case, the temporary connection error will resolve itself and within 60 seconds the page will refresh and should display the website.
Website is being transferred to a new server:
There are specific cases where the website is being moved to another server, in that case, the computer might have a cached version of the DNS record on the computer and may not be viewing the most recent version of the website. In this case, this is the message:
In this case, we recommend using a tool called http://www.geopeeker.com that will load the most recent version of the website.
If after 1 hour, this message is still appearing, we recommend following the directions here: [https://www.a2hosting.com/kb/getting-started-guide/internet-and-networking/clearing-the-dns-cache-on-your-computer] to flush the DNS cache on the computer.
Site is suspended or deleted message:
When the website is disconnected from the software, this message will appear:
This may happen if the account is very past due, and or it was requested that the website be shut down.
If this message is an error, we recommend contacting our support staff by clicking on the link so we can work to restore the website.
For additional assistance:
Email support@brilliantdirectories.com or create a ticket Inside Your Account Dashboard.
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