Private Member Chat

Link: https://support.brilliantdirectories.com/support/solutions/articles/12000055517

Overview

Private Member Chat allows members to chat back and forth through the website. Keep members coming back to the site when replying to their chat messages.

By default, members receive an email notification when they get a message. With this add-on they can respond back to messages directly from within their member dashboard area.

IMPORTANT: Private Member Chat is exclusively for member-to-member communication. Unregistered users will be prompted to log in or create an account to access this feature.

How To Get This Add-On

1. Websites with the VIP Add-Ons Club automatically have this add-on available: Join The VIP Add-Ons Club
2. Purchase Individually: Private Member Chat Add-On

Enabling the Add-On

1. Go to Settings - General Settings:

2. Click on Integrations Tab:

3. Scroll down until the option to Enable Private Chat Messages for Members appears and select Yes.

Private Chat Email Notifications and Templates

4. The notifications to the user can be turned on or off here:

• Only send notifications to the message receiver. (all messages)
• Only send notifications to the message sender. (first message only)
• Send all notifications to the message receiver and sender (selected by default).
• No email notifications sent.

Select if the admin should receive a email notification by checking the box at the bottom.

The notification email templates are:

1. conversation-reply
2. start-conversation-general-user
3. start-conversation-member

>> How to Edit Email Templates

There is an Email Template variable that can be used in these private member chat notification emails to pass the content that was submitted in the chat:

%%%chat_message_content%%%

Other email variables that are specific to the private chat messages are:

%%%sender_company%%%

%%%sender_first_name%%%

%%%sender_full_name%%%

These will print the sender's information by their company name, the fist name or full name accordingly.

5. Choose if the admin should be notified via email when a chat message gets reported.

The notification email template is:

• conversation-flag-notification