Link: https://support.brilliantdirectories.com/support/solutions/articles/12000069505
If an existing subscription needs to be modified, follow the steps below:
1. Go to Members >> Search Members
2. Find the member
3. Click on Actions >> Payment History
4. Click on the "Subscriptions" tab:
5. Then find the subscription that needs to be modified and click on Actions >>
6. In this section, 4 fields can be modified:
- Payment Amount
- Billing Cycle
- Next Payment Due Date
- Option to delete past due/upcoming invoices
Also, at the bottom, Internal Subscription Notes can be added.
7. When the changes have been completed, click on "Continue & Save Changes"
8. The new changes will be reflected here:
Additional Subscription Information
- Create a new order (subscription): How To Manually Bill A Member / Create A Subscription For A Member
- Cancel orders: How Do I Cancel Payment Subscriptions - Orders
- Refund a member: How Refunds Work
Subscription Expiration Date
There is no "expiration date" for recurring subscriptions. A recurring subscription ends when the paid membership plan is cancelled by the member or the admin.
For additional assistance:
Email support@brilliantdirectories.com or create a ticket Inside Your Account Dashboard.
Was this article helpful and accurate? Yes No
Can't find what you're looking for?