This section provides an overview of the options available for contacting the Support Team and support tickets. This also includes an array of Getting Started Videos.
View All Tickets
Get a list of the tickets that have been opened with this account. The information includes the date on which each ticket was opened, the Subject, and it's current status. Click on View Ticket to reply:
After clicking on View Ticket the information that displays is the same information displayed on the previous page. The original message displays on top, and at the bottom, there is a text editor to reply to the ticket and attach images:
Getting Started Videos
This selection of videos provides valuable guidance to any new Brilliant Directories owner. Check back with this section to cover the basics or go over some of the main features required to launch a website.
Create Support Ticket +
Submit new tickets by selecting a website from the website dropdown menu. Specifying the page presenting the issue (optional), and providing relevant information regarding the inquiry on this form.
Remember screenshots and detailed explanations to replicate the issue go a long way in helping the coaches provide accurate and fast support!
For additional assistance:
Email support@brilliantdirectories.com or create a ticket Inside Your Account Dashboard.
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